Yes! Congrats – You have finally made it to .. “shipping” your favourite item from the mystical land of Quraly.
But hold on to your horses – There are some things you should know (and we pride ourselves in being transparent and gaining your trust– always!)
Here is all you need to know – from the time you decide to make your purchase:
1) On Checkout:
a) FREE SHIPPING – On Orders above INR2000 (Oh! Do check our Sales where we do provide FREE Shipping on many items. Don’t we all love FREE Shipping?)
b) Order placed after 12pm IST will be processed for confirmation the next day. Why? Because we have global warehouses and you know – It aint sunny everywhere and our team gotta sleep a while.
2) Order Confirmation:
a) Your order will be confirmed, post payment confirmation, for fulfillment within maximum 3-7 working days. We take this time to personally ensure that your order is taken with utmost care and packaging before confirmation. Of course we will email you the confirmation and keep you updated on Messenger as well.
3) Shipping to you:
a) Post confirmation, we will provide you with a tracking number within 3 days. Usually it takes up to 28-40 days for delivery post confirmation and up to 60 days during festive season like Christmas and Diwali.
4) Some issue we can’t solve no matter how hard we try:
a) Please note that customs may hold shipments for a certain amount of time and may charge customs fees for which you will be responsible. Unfortunately, we cannot accept responsibility for packages held in customs. Please check with your local customs agency as no refund will be issued.
b) Shipments to PO boxes will not be deliverable by Shipping Partners. You must use a physical address a.k.a Home Sweet Home.
If you have any questions, please feel free to reach out on Facebook Messenger or Instagram. We prefer faster resolution to your concerns and we know, you do too.
5) What you should know but not worry too much about:
a) If you order multiple items, you will receive multiple packages as we ship inventory ranging from item type to size and color from various warehouses across the globe.
b) Shipping time sometimes exceed 40 days as it depends where you live. Most international shipping partners handover items to local mail carrier once it arrives in the destination country. Yeah – That how it works – the complexities of international shipping. But worth the wait.
c) Again, Again - Some countries apply duties or VAT on shipments received from other global warehouses. You are responsible for any such extra taxes or fees your government applies to get the package delivered. Quraly will do the best we can to provide the best international shipping experience possible, but much of the process is out of our control, and is in the control of your countries' officials and mail systems.
Any concerns? Feel free to Chat With Us by clicking the Messenger button in the bottom right hand corner on this site. Alternatively, drop us a message on Messenger on our Facebook Page or direct messaging on Instagram.
Firstly, if you have a need to consider returns and refunds, you likely ordered a product(s) from us. Which means we owe you a “Thank You!”. Nothing makes us more happier than having a tribe of aspirationals like you and as such, we promise to do our very best to deliver you an amazing product and experience. Rest assured – We want to make right any hiccups along the way.
Your experience returning defective or incorrect goods should not be painful. It should be as easy and 1-2-3 (and 4 : We want you to have your moneyback or item exchanged)
Take a picture of your delivered product & invoice and send them to us by clicking the Messenger button in the bottom right hand corner on this site or drop us a message on Messenger on our Facebook Page. Alternatively, you can also email the pictures to email@example.com
We will confirm your returns on FB messenger or Email on the confirmation of the return / items exchanges depending upon availability. You will receive an Return Authorization Number (RA#) where you can mail the product you would like to return.
Return goods back to the closest warehouse that we will share with you along with the RA#.
- Goods return within 7 days will enjoy loyalty credits back to account. (For your troubles, u see!)
- Shipping is paid by you. In other cases, refund shipping will be deducted from your refund amount. (Don’t forget to attach the RA# on the package.)
- All goods to be returned within 30 days of receipt of goods. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Credit back to Credit / Debit Card within 30 business days of processed refund. Don’t worry! We will even send you a refund confirmation through email or Facebook Messenger.
Note for those who “Have-time-on-my hands”:
- Regular priced items (including ones bought with discount code / promo) will be refunded i.e. actual amount paid on purchase.
- Items on SALE will NOT be refunded. This include “For Sale” sections on our website or tagged as “Sale”.
- We will pay for the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
- You should expect to receive the refund within 30 days of refund approval giving your package to the return shipper. However, in many cases, you will receive refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5-10 business days), the time it takes us to process your return once we receive it (3-5 business days) and the time it takes your bank to process our refund request (5-10 business days)
- Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
- There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Several types of goods are exempt from being returned - We also do not accept products that are intimate or sanitary goods.
To cancel an order, please contact us firstname.lastname@example.org as soon as possible (preferable within 4 hours of order placement). If you order has not yet shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse.
Note that cancellation incurs a 20% charge to cover restocking fees and charges assessed to us by the credit card companies.
Note on Invalid reasons for Cancellation:
Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Quraly. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Lets get back to finding interesting stuff for you. YAAY!
Firstly, we sleep just as normal humans do. No chat-bots (yet). Having said that, we are available between 9am – 9pm Indian Standard Time (Not later eh). We are a small team but rest assured, we wish to serve you before anything else. Pinky promise!
We love Facebook Messenger. Its fast and super reliable. Please drop us a note or just say “Hi”. We reply – Guaranteed or a Hug given FREE!